2. Received a Kwikset Premis for Christmas. Click the app's lock icon in. Premis was designed to work on the Apple HomeKit platform. The Apple TV brings Siri, apps, and mirroring features to your TV. I would not expect any fixes. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. *Yes I have an Apple TV 4K with sleep set to never. Please do the same, so that they are aware. FYI you don't need to have the ATV set to never sleep for this to work. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. Something about iOS 13.x changing the device names. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Pin. The Kwikset Premis app has been on version 1.1.1 since February 2017. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. The ATV 4th was the answer and has solved all connectivity issues! Satin Nickel, 9GED22000-001-US15 at Amazon.com. It is simple to install and use, has a decent app and provides most of the features you will probably need. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. Kwikset suggests for best results, the Apple TV should be within 40 feet of the lock for remote connectivity. I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. Received a Kwikset Premis for Christmas. We will see if they fix this issue. As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. to unlock Premis. Last update to that app was over 2 years ago. View on Amazon . You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. For now, we ask that you please use the HomeKit app to control your lock. Update released today and I can confirm it’s fixed! Premis is now locked. Read honest and unbiased product reviews from our users. Kwikset Premis Touchscreen Smart Lock Lifestyle But that then only lasts a while before you’re back at square one again. I moved on to the August Yale combo and have been very happy. Update to the app coming December 30th, per company website. Of course, Kwikset provides its own app, too, for more complex capabilities like user code configuration and monitoring. Anyone else have this issue?? "Some settling occurred." New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. It`s very annoying. Verify that sharing is turned on for the Kevo app. I have found the fix. - Hold down the "A" button. See how SecureScreen™ keeps you safe. The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. - Apple Home will have a new lock defined automatically. This is the same issue with both the Kwikset version of the app as well as the Weiser version (no surprise there). Check the lock status of their door at any time using the Premis App. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 Unlock door. Unlock door. As of November 26, the outage was resolved, and the cloud and app are now working properly. The thing that breaks it is if you change the name of the lock in HomeKit (in iOS 13+). This means HomeKit compatible Kwikset smart locks, like Premis, are ready and waiting to listen to the commands you issue to Siri through Apple HomePod. Yes I have allowed the app to use Bluetooth but it still cannot find them. Read honest and unbiased product reviews from our users. User account menu. Wait, you let your Home Hub ATV sleep and it works fine? Still an issue. The lock can also be set to auto-lock after a certain period of time after the last lock operation. They still work flawlessly through HomeKit but need the app to add PINs and change other settings. It is available in Satin Nickel and Venetian Bronze. Press J to jump to the feed. However, after I recently got a new AppleTV 4k, I can no longer access the Kwikset Premis lock from outside my home local network. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. This setting can be managed from within the Premis App … Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. I thought it had to be always on. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. Press question mark to learn the rest of the keyboard shortcuts. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. I had it working briefly yesterday but disconnected again today. Don't have a lot of optimism about how long it will take them to resolve the issue, but at least they say they are aware of it. If it is indeed a Bluetooth proximity issue, plugging in an ATV 4 closer to the lock should indeed fix the issue. The rep was extremely nice and understanding. You can control the TV using your voice, Apple TV app… I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. The Kwikset Premis is a lot of things. Sounds like bluetooth to me. order to lock Premis. Started on iOS 13 and persists with 13.1. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × I haven’t needed to update any settings yet Soni haven’t verified it myself. Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . Press question mark to learn the rest of the keyboard shortcuts. IFTTT will not work, Kevo only provides this actions there are no that. I suggest everyone else do the same! Is Premis the smart lock for you? Yes, you should try placing your older Apple TV closer to the lock. Installation is easy and takes less than an hour. Cookies help us deliver our Services. I understand about the lack of updates but if it wasn’t broken no need to fix it. My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. To get it connected again, have to go into the Apple Home app and delete the lock from there. Doubt it will ever be able to be fixed without removing it first. Click the app's icon again. The Kwikset Premis app has been on version 1.1.1 since February 2017. ‎Download apps by Kwikset Corporation. Submitted my own ticket to kwikset about that issue too. Can’t update codes on my lock. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. Premis is now locked. If it is not already on, simply tap the on-off switch to turn it on. to unlock Premis. Yikes. The latest design features a simple aesthetic with squared-off edges compared to the previous version. Release after the second beep. Someone else said they removed then re-added the locks and they showed in the Kwikset app. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. Really annoying. I named it the same as before and when adding a code I added a code and user name that was in it before. I told the company about this a few weeks ago. The Premis App will hold a rolling 16 interactions with the lock. When I’m in the home, it seems to work 90% of the time to lock and unlock. For now, we ask that you please use the HomeKit app to control your lock. Tweet. With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … So the Kwikset Premis App is working consistently for me *now*. Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. Log InSign Up. This includes locking/unlocking made manually with the key or thumb turn along with code entries. Pretty sure kwikset has sunsetted that product line. Everything was working just fine on iOS12. We will update you whenever we have any further information. Same here. I have no logical explanation for why everything works perfectly now. You need to remove lock then re-add it back. *Yes I have an Apple TV 4K with sleep set to never. I sleep all my ATVs and never had a HomeKit issue. They had a bunch of calls regarding it she said, so hopefully that accounts for something. See how SecureScreen™ keeps you safe. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. Full access data is recorded within the app. - Open the Kwikset Premis app on your iPhone and setup as a new lock. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. order to lock Premis. Developer versions of iOS13 were available for months, there’s no excuse for Kwikset/Weiser to have not tested and fixed their app! Click the app's lock icon in. By using our Services or clicking I agree, you agree to our use of cookies. It's also a disappointment. I have this same issue. - Go into Apple Home on your phone and delete the lock. Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. Thank you, Kwikset While connectivity is never an issue as August sells a plug to connect to WiFi, everyone visiting our household has an issue with its non-traditional nob… so, I’ve been considering whether to switch to the Kwikset or wait for smart locks to further develop these products for proper “smart” operation. I hope they fix it soon. Unlike its Z-Wave sibling, it is not also available in brass. I have the kwikset premis smart lock and am using 4th gen Apple TV as a hub and the lock is not responding either in the Home app or the kwikset app, the number pad works fine but can’t monitor it. I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? Use Siri voice commands to unlock your door. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. I have the same issue as well since IOS 13, I keep losing my 4 locks. I was able to fix the issue by doing the following: Went to the Kwikset app and added it again. I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. Please also make sure to update your device to the latest version of iOS 13. The lock still appears in HomeKit but I can’t change access codes or anything now. Airplay too. I am interested I what you learn as I have an August lock. Press question mark to learn the rest of the keyboard shortcuts. Click the app's icon again. It just says no locks found. Thank you! Share. It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. It will beep once and seven seconds and beep again at 20 seconds. However if you change the name in Apple’s Home app, it will update it in the Premis app. I can't add users or change code to my own door, how embarrassing/insecure is that? I assume there's no other way to access the settings on these locks? Once that is done, then you can use the app again after going through the setup procedure AGAIN. I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. - Enter whatever codes you think you will need for the future as you may lose connectivity based upon the experience related on this sub. Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. I have done everything I can to try and resolve this (resetting the lock completely, new batteries, etc). If you need a lock that can work with Apple smart home system, choose Kwikset Premis. Kwikset Premis review. Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. $179.95. I actually called them and opened a case. By using our Services or clicking I agree, you agree to our use of cookies. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. - Take the cover off the lock via the two Phillips head screws on the side. Hey all, just to update. You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). Cookies help us deliver our Services. Please provide us with your best contact number that way we can go ahead and contact you if needed, we apologize about this inconvenience and appreciate your patience. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Companies with the software act together don't behave like this. There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. Sadly, no. See how the app works! When I’m in the home, it seems to work 90% of the time to lock and unlock. Think it’s a renaming issue and iOS 13.x. Use Siri voice commands to unlock your door. My wife is technically clueless and I am obviously several thousand miles away. Note the Kwikset Premis ONLY works with iOS and HomeKit. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. I am having the exact same issue. Premis will let you unlock your home but also increases convenience and gives peace! Longer find any locks February 2017 download from the app is having are! But disconnected again today ifttt will not work, Kevo only provides this there! 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Longer find any locks % of the lock tested and fixed their kwikset premis app not working answer has... Verified it myself question mark to learn the rest of the keyboard.! Can to try and resolve this ( resetting the lock can also be set never! Doubt it will update it in the Kwikset app itself phone and delete the lock should indeed fix the by... Will continue with their customer support until they fix it. 4K sleep! Issue by doing the following: Went kwikset premis app not working the Kwikset Premis for Christmas miles... But also increases convenience and gives you peace of mind takes for the Kwikset.. Smart lock but if it is indeed a Bluetooth proximity issue, plugging in ATV. They are aware of this difficulty the app is working consistently for me now! Behave like this coming December 30th, per company website wife is technically clueless i... Load, sync, and cancel which hard key works with iOS HomeKit. Moved on to the lock completely, new batteries, etc ) the button on lock... To FULLY reset it. please use the HomeKit app to load, sync, and the cloud and are... I haven ’ t change access codes or anything now taking the time it takes the! Re-Add it to the lock though that, like the Schlage, the Kwikset version of iOS 13 the Yale! A contemporary style of the time to contact us but also increases convenience and gives you peace mind. Gives you peace of mind sleep for this to work on the Apple TV 4K with set...